Unethical and unprofessional in their conduct.16/4/25 If the below response was your intention from the start to investigate you would have not handled the situation as you have. The owner Riaan has not made contact as requested and in your reply you state once you have all the facts ( how is this possible with an internal investigation only I would like to know ) you will provide clarity.... I have the mails/whatsapps and voice of how you conduct yourself.
Awesome people to work with. I gave them a call and asked if they would build a canopy for a '93 Hilux. Fitted it yesterday at the factory. Fits like a glove. Special thanks to Dean who orchestrated this whole build, Kristen for the organizing, and lastly Piet and his team for fitting it perfectly.
Good product, good service and professional set up. Communication all the time through manufacturing process. I had a delightful experience with RLD.
Excellent product and installation. My only problem is the service is very slow. They always say "2 weeks", but on three orders always late. The last one 5 weeks. I still like them for the quality of the product.
I received 5 star service from RLD in George, please consider them for your next canopy.
I damaged my canopy and asked RDL Design for help. They were quick to help me, removed my canopy and kept me informed on its progress. It is easy to communicate with them. The showroom is neat and professional, and in the three times I have been there, I always felt welcome. The quote for repairs on the hinges were reasonable!Thank you for an amazing canopy. Also, for the after sales service I received.Arno van den Berg
Once again received excellent service. The installation was done professionally. Kristin who helped us was excellent. Josias who did the sales is very professional. Thank you for your service.
Beautiful product manufactured to high standards and a lot of attention to detail. Installation team did a fantastic job with the fitment.
The service are very good and I am very happy with my canopy thank alot RLD
Brilliant service from RLD design. The team was super helpful and friendly. The workmanship was top-tier and would highly recommend them.
I did two separate installs. First was the awning an and canopy. Then the rooftent and add-a-room and add-a-roof. No communication was given internally about what was done previously. Thus we ended up with the awning mounted to the load bars as supposed to the roof tent. This wouldn’t be a problem if the latches for the roof tent was behind the awning. Thus rendering me now unable to open my roof tent. The best part is the mounting bracket to mount the awning to the roof tent came neatly back to me still wrapped. And secondly when I open the side pannel of the canopy, they hit the load bars. Metal on metal. How dit you not account for this!!! This is awful service for such an expensive product. Most of the staff were also very unapproachable.
Absolutely happy with my Gen 3 canopy. The RLD team kept me informed on the progress during the manufacturing process. I would recommend RLD if you are on the lookout for a canopy.
Such a great business model. Everything done under one roof. From the initial order to the installation, I was kept up to date on each stage of the manufacturing process. The staff at RLD were really friendly on the day of install. So far the canopy looks amazing. Just received it yesterday, so now the testing begins. But what I have experienced so far, I'm sure I will be impressed!
Excellent service. Money well spend.Friendly and helpful staff. Great quality products. Will definitely recommend 👌
When I ordered the Canopy Hunter, I was told the delivery time would be 4 weeks. Now we are entering the 7th week, and the excuse is that they made it for the wrong vehicle model. I have already paid for the product in full, and it took them 7 days to provide the invoice. They are not responding to my emails. It's very disappointing.
I recently bought an RLD Gen 3 canopy from RLD, and I am extremely satisfied with the entire experience. The canopy is of very good quality, exactly what I was looking for. The service I received was excellent from start to finish. The staff kept me well-informed throughout the process, ensuring that l was updated at every step. I highly recommend RLD for their top-notch products and outstanding customer service.
We visited RLD Canopies today to collect our new Ford Ranger canopy at RLD in George, and the service was absolutely outstanding.From the moment we arrived, we were greeted by friendly staff, including the fitment team.Dean was exceptionally friendly and extremely helpful throughout the entire process. Their professionalism and warm demeanor made the experience truly enjoyable. Fitment time was under 30min. The quality of the canopy, latches etc. are excellent we are very happy with a great product.
Extremely happy with my Urban Traveller canopy, installed on my GWM P Series, by your installer in Durban. The canopy is precisely fitted and accurate and fits like a glove on my vehicle. It also looks insane. Definately recommend RLD. Bit of a wait, but they deserve the patience taken to create a product like this.
Be aware that there is zero after sale service support after you buy a canopy... from day one the windows leaked water, after reporting this and sending videos to RLD it's just been a struggle from here, nobody bothers to take responsibility or even gets back to you, you have to keep chasing them for answers and all they say is they waiting for feedback, feedback from where?? This is your own product you manufacture! Its been two months now and still no feedback or solution. Stay away from all the hassles...
More than satiafied with your excellent product and service. I was notified during each step of manufacture until installation. The staff were professional at all times.
Friendly, reliable, fast service. 5 Star quality. Be kept informed from start to finish. 1000th thanks to Dean and his friendly touch team in George for your great service. What a pleasure!
Kept me informed through out the whole process. Very professional, very good quality. Definitely worth 5 stars
Very happy with my Hunters canopy fitted on my Mitsubishi Triton. Reception at RLD fitting factory was very welcoming with a delicious cappuccino to enjoy in the waiting area while having the canopy fitted.
Quick, easy and transparent. Friendly staff and quality products. These people know what they are doing.
Great product combined with friendly and professional service in Afrikaans. I highly recommend RLD Design!
The RLD Generation 3 stainless steel canopy is a quality product and complements my Toyota Hilux d/cab.The staff communicated well and were friendly and helpful. The canopy was delivered on time and fitting was completed by their efficient agent in Swellendam.Thanks guys, a positive all-round experience.JRMontagu, W Cape
Very happy with the service and also the fitment of the Gen 3 canopy with accessories. Will test the canopy soon in off road conditions.
RLD canopy looks fantastic on my Hilux Legend 45 but at the price I paid I was not expecting a canopy that leaks. After sending the images I was requested to drive to my fitment centre so that they can inspect? No idea why as from the pictures and video it is clear something is wrong. So hoping for feedback, I once again had to follow up for feedback. And the feedback was..........just take you Hilux that we can seal it with silicone???? Water will still seep into the rubber and then? Rot? And if I claim then it was my problem. So I requested a replacement rubber. Approval given but once again empty promises of giving me feedback as to when it will be delivered and when it can be fitted.....not happy with afterservice from RLD.
Nice Canopy....but please don not ask for a replacement bracket....it will cost you R2 500 because you must buy the whole set. Bad aftermarket service.
Showroom displays real models of actual canopies and accessoriesSales advisors technically competentKeeps you updated on progress of manufactureOnline booking of fitmentFitment done within promised timeEven offered to sell my sports bar on my behalf
Wonderful service from RLD, specifically Dean. They go above an beyond. Would recommend them to anyone.
The best service and Worksman ship I ever saw. Thanks for great service from team RLD
I have fitted my canopy today at the factory. It was done very provisionally and quick. The product is very well designed and fitter my NAVARA perfectly. It looks great.I like my new look.Will be testing it to the extreme next month.Thank you RLD team.
I just want to thank RLD design for the stunning canopy for my new Ford Ranger. I was kept up to date with the progresse of my canopy. I would recommend them. Thanks.
Five stars is way too less. I give RLD DESIGN / RIAAN, DEAN, LUSCHA AND THE WHOLE TEAM AT THE PRETORIA BRANCH 0NE MILLION STARS FOR EXCELLENT CUSTOMER SERVICE, FOR KEEPING ME UPDATED DURING THE ENTIRE PROCESS FROM DAY ONE I ORDERED MY NISSAN NAVARA KING CAB CANOPY AND ROOFRACK TILL TODAY OF THE FITMENT, AND FOR THE OUTSTANDING QUALITY OF MY BAKKIE's GEN3 CANOPY COMBO(CANOPY, KITCHEN UNIT AND DROP DOWN TABLE KIT AND ROOFRACK. It is the first time ever in my life where a service provider have given me such a very high level of service and value for money, and keeping me updated via sms'es throughout the whole process of the purchase of the canopy. WELL DONE TO EACH AND EVERY ONE AT RLD DESIGN CANOPY. YOU ARE THE BEST IN SA.
Top service, quality product, fitment booked and handled expertly. Nicely done guys, Thanks Dean and team.
A great experience from choosing and placing the order for a new canopy, to payment and fitment. A seamless process, and good communication from RLD about the progress of the canopy. The canopy was ready before the stipulated time. Fitment was efficient. Recommended....
Recently bought the Gen3 canopy from RLD Design. A seamless process without any hiccups. Was kept up to date throughout the build. Had the canopy fitted by their agents, The 4x4 Store, in Cape Town and was most impressed by the skill and professionalism of the Cape Town team. Would have liked to have more information on how their load bars and roof racks are compatible with products from other manufacturers.
Just had my Ford Ranger fitted with an RLD canopy. I truly believe that RLD Design produces the best-looking canopy. Their innovation in design makes them stand out from the others. With the variety of canopies on offer, puts them above the competition. Good prices and friendly service was received. The wait was worth it!! Thank you RLD, I love my new canopy!
Just had my RLD Canopy installed today. From getting the quotation to installation, the process was efficient. Constant updates via SMS. Fitment was scheduled for 1 hour, but took +-30min so I am super impressed. Excellent staff (office & warehouse). Overall, it was a fantastic service. And the canopy looks amazing. Well done RLD. I will definitely use you guys again.
My vehicle, Ford Ranger Wildtrak, has just been fitted with a RLD Canopy, drawer system, roof rack, kitchen, ghost awning and camp table bracket inside the canopy. RLD was a pleasant experience from ordering through fitting. Lead time at approximately 6 weeks with an update weekly on progress with the manufacturing. The company has a very professional image and the service is spectacular. I would recommend RLD to any prospective clients, looking for a quality product, professional conduct and a vehicle that looks stunning after being fitted. Thank you Dean.
In my opinion, RLD Design produces not only the best looking canopies in Gauteng, if not in SA but their innovation in design as well as their variety of canopies on offer, puts them above the competition. Fair prices and good, friendly service was a bonus! Thank you RLD, I love my new canopy!
Extremely satisfied with the canopy, world class quality and design. The use of technology in the complete order, fabrication, confirmation and fitment processes was a wonderful experience. Excellent customer service, excellent staff, excellent coffee. This is how a company get lifelong clients!!
I didn't expect that my canopy bought at RLD design would be this awesome. Best thing I bought in a long time. Can't stop looking at the piece of art. Thanks guys, I am very happy.
Wow wow wow. Am speechless! World class quality and design. Excellent customer service keeping you informed every step of the process. Quality fitment and the workmanship on these canopies are just next level. Well worth every cent. Would recommend it to anyone thinking of buying a quality canopy
What a great experience from Dean and the team at RLD Pretoria, I drove all the from Bloemfontein to have my canopy fitted. The staff is friendly and very professional. There was one minor hiccup, but it was attended to with exceptional professionalism. I would definitely recommend RLD to anyone.
